Welcome to Bibi Hanum!

We are committed to providing a transparent, secure, and exceptional shopping experience.
Please review the policies below before placing your order.

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1. SHIPPING POLICY

Where We Ship

We ship worldwide from our U.S. fulfillment center located in Michigan.
All orders are automatically fulfilled once placed.

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U.S. Shipping

Free Standard Shipping:
• Estimated delivery: 5–7 business days

Express Shipping:
• Estimated delivery: 2–3 business days
• Calculated at checkout

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International Shipping

We offer international delivery to most countries.

• Shipping costs and delivery times are shown at checkout
• Times may vary depending on customs clearance and local postal services
• Import duties or taxes (when applicable) are the customer’s responsibility

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Order Confirmation & Tracking

Once your order is shipped, you will receive:
• A confirmation email
• A tracking number with real-time updates

If you have questions about your shipment, contact: info@bibihanum.com

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2. RETURNS & EXCHANGES POLICY

All Bibi Hanum pieces are handmade, and slight variations in color, pattern placement, or texture are expected. These are natural characteristics of the artisanal ikat process and not considered defects.

Because of this, we do not accept returns or exchanges except in the following cases:

✔ If the item was damaged during shipping

✔ If the wrong item or size was sent due to a fulfillment error

If you believe your order qualifies, email us within 7 days of delivery:
📩 info@bibihanum.com
Include photos of:
• the item
• the packaging
• the shipping label

Our team will respond within 24 hours (business days).

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3. HANDMADE CHARACTER & SIZING POLICY

Every piece is crafted by artisans in Uzbekistan using traditional, centuries-old ikat techniques.

Handmade details may include:

• Slight variations in pattern placement
• Subtle differences in weave texture
• Minor changes in color tone
• Small measurement variations (1–3 cm)

These variations are a hallmark of authentic handmade textiles.

Our team will help you pick the best fit.
📩 info@bibihanum.com

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4. CARE INSTRUCTIONS

Handwoven and hand-dyed with natural variations that make each piece unique.

Hand-wash gently in lukewarm water with mild shampoo.

Avoid detergents or bleach.

Do not wring or tumble dry; press lightly with a warm iron.

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5. SALE ITEMS

All discounted or sale items are final sale.
No returns or exchanges.

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6. PRIVACY POLICY

At Bibi Hanum, your privacy is extremely important to us. We collect and protect your information in accordance with industry standards.

Information We Collect

• Name, email, shipping and billing addresses
• Payment information (processed securely through Shopify and not stored by us)
• Browsing behavior and site interactions
• Order history

How We Use Your Information

We use your information to:
• Process and ship your orders
• Provide customer support
• Improve website performance
• Communicate updates, offers, or announcements (only if you opt in)

Data Protection

Your information is protected through Shopify’s secure encrypted checkout.
We do not sell or share personal data with third parties except for essential services (payment processing, shipping, analytics).

If you want your data removed or exported, contact us at:
📩 info@bibihanum.com

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7. TERMS OF SERVICE

By purchasing from www.bibihanum.com, you agree to the following terms:

Order Processing

• Orders are fulfilled automatically once placed
• After dispatch, we cannot modify the address or change items

Pricing & Payment

We accept:
• Visa
• Mastercard
• Apple Pay
• Shop Pay

All payments are processed securely via Shopify.

Product Accuracy

While we strive for accuracy, handmade items may differ slightly from photos due to artisanal variations. These variations are not defects.

Intellectual Property

All photographs, product descriptions, logo, and brand identity belong exclusively to Bibi Hanum.
Reproducing, using, or distributing our materials without permission is prohibited.

Limitation of Liability

We are not responsible for delays caused by customs, postal services, or unforeseen shipping conditions.

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8. CUSTOMER SUPPORT

We’re here to help with any questions regarding your order, sizing, or product care.

📩 info@bibihanum.com
We aim to reply within 24 hours on business days.